Subscription and License Key
This guide applies to:
- Basic
- Professional
In this guide
Introduction
The initial purchase of the Professional edition of Draw Attention provides you with all of the newest updates and support for one year. This includes a license key that you can use to activate on all of your eligible sites.
In this guide, we will explain what happens when your subscription and license key expire, and how to troubleshoot common license key errors.
Subscription and License Key Expiring
Your subscription and license will automatically renew each year unless you change this from your Draw Attention account or submit a request to end the subscription.
If the subscription ends, the License Key will also expire. This means you won’t be able to get new plugin updates or bug fixes.
If you decide not to renew your license, we cannot guarantee that Draw Attention will continue to work. Without updates and bug support, the plugin is vulnerable to developing conflicts with newer WordPress, theme, or plugin releases. And, any premium features that rely on our servers may not work without an active license.
Log in to your Draw Attention account and visit Purchase History to view and manage your licenses.
License Key Troubleshooting
Here are solutions for common license key errors you might encounter.
“Invalid license” Error
This error usually appears when your license key has expired or wasn’t entered correctly. To fix it:
- Check that your license hasn’t expired by logging into your Draw Attention account and viewing the Purchase History tab.
- If your license is still active, go to Draw Attention > Settings > License in your WordPress dashboard.
- Clear the license key field, re-enter your license key, and click Save.
If your license has expired, you can renew it from your account page to restore access to updates and support.
Activation Limits
Each Draw Attention license can be activated on a specific number of sites, depending on your plan. If you’re trying to activate on a new site and getting an error, you may have reached your activation limit.
To check which sites are using your license:
- Log in to your Draw Attention account.
- Go to Purchase History.
- Click View Licenses next to your purchase.
- Click Manage Sites to see all sites where your license is currently active.
If the activation limit has been reached and you want to activate your license on a new site, you’ll need to deactivate the license on the old site first. You can do this from the Manage Sites screen by clicking the deactivate link next to the site you no longer need.
The “Unauthorized” error typically occurs when the license key needs to be re-validated. This can happen after updating the plugin or if there’s a temporary connection issue with our license server.
To fix this:
- Go to Draw Attention > Settings > License in your WordPress dashboard.
- Clear the license key field.
- Re-enter your license key.
- Click Save.
This re-establishes the connection and should resolve the error.
Can’t Find Your License Key?
If you can’t locate your license key:
- Check your email: Your license key was sent to the email address you used when purchasing. Search for emails from wpdrawattention.com
- Log in to your account: Visit your Draw Attention account and go to Purchase History to view your license key
- Contact support: If you still can’t find it, reach out to us with the email address you used to purchase, and we’ll help you locate your license
Lifetime Licenses
Draw Attention does offer lifetime licenses as well. Instead of having to deal with paying yearly, you can pay once to receive updates for your Draw Attention interactive images for life.
Visit our Lifetime Pricing page for details.
