This guide applies to:
In this guide
Often these errors are caused by another plugin or the theme in use. In time, the plugin or theme author may fix the issue. In the meantime, here is what you can do to get the interactive image editor page working again.
Using Google Chrome, navigate to the page where you can edit a Draw Attention image. Right-click anywhere on your site and click Inspect. Then, click on Console.
If there are any errors, you’ll see them listed there in the red text, along with a brief explanation. Sometimes this can give you some clue about which plugin is causing the problem. Narrowing down the culprit will assist in being able to determine the cause behind being unable to edit or create interactive images.
Disable 3rd Party Scripts
While viewing the page to edit a Draw Attention image, add this to your browser’s URL bar at the end of the URL:
For example, if the URL is:
It would look like this after adding that code:
After entering that in your URL bar, hit Enter (Return) on your keyboard to load the page with this script. In turn, this will disable all other scripts.
Now attempt to edit your interactive image and see if it will successfully allow you to do so.
Use Plugin Detective
You may also choose to use the Plugin Detective plugin to assist with the troubleshooting process. This is a free plugin oftentimes utilized in our own troubleshooting process.
We have a guide that walks you through how to use Plugin Detective.
File a support ticket with our five-star support team to get more help.
File a ticket
Hidden Images Don’t Work
Plugin and Theme Conflicts
Unable to Add More Hotspots